Terms of Service
Last updated 7 October 2026
These terms apply when you ask us to write something for you. They are written plainly on purpose — you should not need a solicitor to understand what you are agreeing to in the worst week of your life.
The three that matter most
Nothing is charged until we confirm we can meet your date. If we cannot meet it, you pay nothing. Once your writing has been delivered it cannot be returned, so the cancellation window is explained in full in section 7.
1. Who you are contracting with
bereavementwriting.com is operated by [LEGAL ENTITY NAME], of [REGISTERED ADDRESS]. In these terms, "we" and "us" mean that company, and "you" means the person placing the request. By sending a request form you accept these terms.
2. How ordering works
You send a request through the form for the service you want. That is a request, not yet an order, and no money is taken at that point. No card details are ever entered on this website.
We then check whether we can meet the date you gave us. If we can, we email you a secure payment link, usually within 20 minutes to 3 hours. The contract between us begins when you pay that link. If you have not heard from us within 3 hours, our schedule is full for that date and we will not be taking the work on; you are free to try again after 48 hours.
Prices shown on this website are in US dollars and are fixed for the service and length described. The price you are quoted in your payment link is the price you pay; there are no later additions.
3. What you agree to give us
After payment we send a short private form asking for the memories and details the writing needs. We can only write from what you give us. If that form is returned late, incomplete, or with details that turn out to be wrong, the delivery times below shift accordingly.
You confirm that you are entitled to share what you send — that it is your own account, or your family's, and that sharing it does not breach anyone else's rights.
4. Delivery
Delivery times run from the moment we receive both your payment and your completed information form, not from when you first contacted us. The stated times are: obituaries, short memorial tributes, tribute poems, condolence messages, death announcements and tribute guidance within 24 hours; tribute drafts within 24 to 48 hours; elegy poems within 24 to 48 hours; fully written tributes and tribute feedback within 2 working days.
Everything is delivered by email to the address you gave us. Please add us to your contacts and check your spam folder. If a delivery has not arrived by the stated time, email us and we will resend it immediately.
5. Revisions
What is included differs by service, and is stated on each service page before you order. Fully written tributes and elegy poems include two rounds of revision. Short memorial tributes include one gentle revision and tribute poems one light refinement. Tribute feedback includes one follow-up question answered by email. Tribute drafts, obituary drafts and tribute guidance are first-draft services and do not include revisions — which is why they cost what they do, and why they arrive with personalisation guidance so you can adapt them yourself.
Revision requests should reach us within 14 days of delivery and should point at the lines that are wrong. A revision reshapes what you asked for; it is not a fresh brief. If what you want is substantially different from what you first described, we will quote for it separately rather than refuse.
6. Who owns the writing
Once you have paid, the writing is yours. Read it aloud, print it, publish it, put it in an order of service, post it online, carve it in stone. You do not need to credit us and we claim no continuing rights over it.
We keep no right to display it. Your piece will never appear on this website as an example, and your memories will never be reused in writing for anyone else.
7. Cancellation and refunds
Everything we produce is written from scratch for one named person and cannot be resold or reused, so it is personalised work. Under UK and EU consumer law the usual 14-day right to cancel does not apply to goods and services made to your specification, and by asking us to begin you agree that work starts straight away. In practice this means: before we start writing you may cancel for a full refund; once writing has begun you may cancel for a partial refund reflecting the work done; once the piece has been delivered it cannot be cancelled. Our Refund Policy sets out exactly how we handle this, including what happens if you are not happy with what we wrote.
8. What we will not write
We decline requests intended to deceive, defame, or harass, requests to impersonate another person, and requests for academic work submitted as the requester's own. We may also decline a request that we do not believe we can do justice to, in which case nothing is charged. We reserve the right to refuse any request without giving a reason.
9. Written by people
We state on this website that your writing is produced by a person rather than generated. That is a term of this contract, not marketing copy. If we ever fail to honour it on a piece you have paid for, you are entitled to a full refund.
10. If something goes wrong
Tell us. Write to Team@bereavementwriting.com and we will answer within one working day. Our liability is limited to the amount you paid for the piece in question. Nothing in these terms limits liability for death, personal injury or fraud, or removes any right the law gives you as a consumer that cannot be removed by agreement.
11. Governing law
These terms are governed by the law of [JURISDICTION]. If you are a consumer, you keep the protection of the mandatory consumer law of the country you live in.