Questions
Straight answers, before you spend anything
These are the questions families actually ask us, answered the way we would answer them by email — including the ones where the honest answer is no.
Ordering and payment
When do I pay?
Not on this website — no card details are entered here at any point. You send a request first, we check we can meet your date, then email you a secure payment link, usually within 20 minutes to 3 hours. If you have not heard from us within 3 hours our schedule is full for that date, and you are welcome to try again in 48 hours.
Why do you not take payment on the site like everyone else?
So that you never pay for work we cannot deliver on time. A funeral date cannot be moved to suit a writer's schedule, so we check the date first and only take payment once we know we can do it properly.
What if I do not know which service I need?
Describe what has happened and what you have been asked to do — use the contact page. We will point you at the right one, including telling you if the cheapest option is enough, or if you do not need us at all.
Can I get a refund?
Before we start writing, a full refund. Once writing has begun, a partial refund reflecting the work done. After delivery it cannot be cancelled for a change of mind — but if what we wrote is wrong, we fix it, and if it still is not usable we refund in full. Our Refund Policy sets out every case.
Is this a subscription?
No. Every service is a one-time payment for one piece of writing. Nothing renews and there is no account to cancel.
The writing itself
Is it written by a person or by AI?
By a person. Everything is written from the details you send and read over before it reaches you. Nothing is generated and nothing is adapted from a tribute written for somebody else. This is a term of our contract with you, not a marketing line — if we ever broke it you would be entitled to a full refund.
How long should a eulogy be?
Three to five minutes suits most services — roughly 450 to 750 words. Grief slows your reading more than you expect, so leave room to breathe. If you have been given a fixed slot, tell us and we write to it exactly.
What do I need to send you?
Less than you think. Their name, your relationship to them, two or three memories, and anything you would rather we left out. Bullet points written at two in the morning are genuinely fine — shaping them is our job, not yours.
Will it sound like me, or like a writer?
That is the whole job. We write in your register, using your words for the things only you would say, and drafts come with notes showing exactly where your own phrasing will land better than ours.
How many revisions do I get?
It differs by service and is stated on each page before you order. Fully written tributes and elegy poems include two rounds. Short memorial tributes include one, tribute poems one light refinement. Tribute drafts, obituary drafts and tribute guidance are first-draft services with no revisions — which is why they cost less, and why they arrive with guidance so you can adapt them yourself. We fix our own mistakes free on every service.
Can I use the writing however I like?
Yes — it is yours entirely. Read it, print it, publish it, post it, put it in an order of service. You do not need to credit us and we keep no rights over it.
Timing and deadlines
The funeral is tomorrow. Can you still help?
Say so in the first line of your request. We will tell you within a few hours whether we can meet it, honestly, rather than taking your money and hoping. Short pieces are the most likely to be possible at very short notice.
What if the funeral gets postponed?
Tell us. We will either hold the work open at no extra cost until your new date, or refund you. A postponed funeral is not a cancellation and we do not treat it as one.
What if my delivery does not arrive?
Email us and we resend it immediately. First though, check your spam folder — that is where it is about half the time. Adding our address to your contacts before you order prevents it.
Privacy and trust
Who sees what I share?
Only the writer working on your piece, for as long as they are working on it. It is never published, never shown as an example on this website, never used in writing for anyone else, and never sold. Even the samples on our examples page were written for invented families rather than taken from real clients.
How long do you keep my information?
Your request and your writing are kept for 12 months, so you can ask for another copy if you lose it, then deleted. You can ask us to erase everything sooner and we will, within 30 days. The detail is in our Privacy Policy.
Still unsure?
Describe your situation and we will tell you honestly which service fits — or whether you need one at all. Asking costs nothing.