Privacy Policy

1. Who we are

bereavementwriting.com is a writing service operated by [LEGAL ENTITY NAME], of [REGISTERED ADDRESS]. For anything in this policy, write to Team@bereavementwriting.com.

For the purposes of the UK GDPR and the EU GDPR, we are the data controller for the information described below.

2. What we collect

What you give us. Your name, email address and, if you choose, a phone number. The date you need your writing by. The service and length you have chosen.

What your request contains. The name of the person who died, your relationship to them, the memories and details you share, and anything you ask us to leave out. This may include information about health, faith or family circumstances. We ask only for what the writing needs, and you decide how much to tell us.

What the website records. Standard server logs and the cookies our hosting and caching software set to keep pages loading quickly. We do not run advertising trackers and we do not build profiles of visitors.

3. Why we hold it, and on what legal basis

We use what you send for one purpose: to write the piece you asked for, to ask you any follow-up question it needs, and to deliver it to you. We also keep a record of the transaction because tax law requires it.

The legal basis is performance of a contract with you. Where a request contains sensitive personal information, the basis is your explicit consent, given by choosing to include it. You may withdraw that consent at any time, though we may then be unable to complete the writing.

4. What we never do

We do not publish your words, your memories or your tribute. We do not use them as writing samples or examples on this website, and we do not reuse them in writing for anyone else. We do not sell your data, rent it, or hand it to advertisers or data brokers.

We do not feed what you send us into public AI tools to produce your writing. Your piece is written by a person.

5. Who else can see it

Only the writer working on your piece, and only for as long as they are working on it. Beyond that, your information passes through the companies that run this service: our web host, our email provider, and the payment provider that issues your payment link. Each holds it only to perform that function, under contract.

Card details are never entered on this website and we never see them. Payment is handled entirely by the payment provider through the secure link we send you.

6. How long we keep it

Your request and the writing we produce are kept for 12 months, so that you can ask us for another copy if you lose it. After that they are deleted. Records required for tax and accounting are kept for 6 years as the law requires, and contain the transaction only, not your memories. If you ask us to erase everything sooner, we will, except for those tax records.

7. Your rights

You may ask for a copy of what we hold about you, ask us to correct it, ask us to erase it, ask us to restrict how we use it, or object to our using it. Write to Team@bereavementwriting.com and we will answer within 30 days, at no charge. If you are in the United Kingdom and are unhappy with our answer, you may complain to the Information Commissioner's Office at ico.org.uk.

8. Where your information is held

Our service providers may store data outside your own country, including in the United States. Where that happens, transfers are covered by Standard Contractual Clauses or an equivalent approved safeguard.

9. Changes to this policy

If we change how we handle your information, we update this page and change the date at the top. Material changes affecting work already in progress will be emailed to you.