Our process
Five steps, and you only do two of them
Here is exactly what happens between the moment you send a request and the moment you are standing up to speak — including what we do when something goes wrong.
1
You send a request
Choose a service and fill in its form. It asks who the tribute is for, your relationship to them, a few memories, and — most importantly — the date you need it by. Two minutes is usually enough.
Nothing is charged at this point. No card details are entered anywhere on this website, and sending a request commits you to nothing at all.
2
We check your date
A real person reads your request and checks the writing schedule against your date. This is the step most services skip, and it is the reason we take no payment up front: if we cannot do the work properly in the time you have, you should find that out before you have paid, not after.
If we can meet it, a secure payment link reaches you within 20 minutes to 3 hours. If you have not heard from us within 3 hours, our schedule is full for that date — try again in 48 hours.
3
A writer reads everything you sent
Not a template, not a generator. One person sits with your memories and works out which of them carries the weight, what order they belong in, and where the room will need a moment to breathe.
If something important is missing, we email and ask rather than inventing it. A tribute built on a guess is worse than one that is a paragraph shorter.
4
Your words arrive by email
Delivery times are stated on every service page and run from when we have your payment and your completed form. They range from 24 hours for shorter pieces to 2 working days for a fully written tribute.
Everything comes formatted to print in large type, with speaking guidance — where to pause, how fast to go, and what to do if your voice goes. Grief slows your reading more than you expect.
5
You tell us if it is not right
Point at the lines that feel wrong and say why. On services that include revisions we reshape them at no cost. On first-draft services we still fix anything that is our mistake, free.
And if it still is not usable, we refund you in full. The guarantee is the whole of it, in four sentences.
What we need from you
Less than you think, and nothing polished. Two or three memories, told badly, in bullet points, at two in the morning, are worth more than a page you laboured over. Specific beats beautiful every time: the biscuit tin that was never biscuits, the way he answered the phone, the argument about the roof.
Tell us what to leave out, too. An estrangement, an illness nobody wants named, a family rift. Nothing you write in that box appears in the writing — it is there so we know where the edges are.
When the service is tomorrow
Say so in the first line of your request. We will tell you honestly within a few hours whether we can meet it. We would rather turn work away than take your money and let you down on the one day that cannot be rescheduled.
Short pieces — a short memorial tribute, an obituary, condolence messages — are the most likely to be possible at short notice. A full eulogy needs more room.
What happens to what you share
Your memories are used to write your piece and nothing else. They are never published, never shown as an example on this website, never used in writing for anyone else, and never sold. We keep your request for 12 months in case you need another copy, then delete it. The full detail is in our Privacy Policy.
Start whenever you are ready
Step one costs nothing and takes two minutes. Everything after it is ours to carry.