Refund Policy

1. Before you have paid

Sending a request costs nothing and commits you to nothing. If we cannot meet your date we tell you so and no payment link is sent. If we can, you decide then whether to go ahead. You may simply not pay the link, and nothing further happens.

2. After you have paid

Before we have started writing — a full refund. Email us and if a writer has not yet begun, you get everything back, no questions and no explanation needed. In practice this usually means within a few hours of payment.

Once writing has begun — a partial refund. If you cancel midway, we refund the portion of the fee not yet earned. We tell you the figure honestly rather than applying a fixed penalty, and we send you whatever has been written so far.

After delivery — no refund for change of mind. Once the writing is in your hands it cannot be returned. This is the ordinary rule for work made to one person's specification, and section 3 explains what we do instead when something is genuinely wrong.

3. If what we wrote is not right

Tell us within 14 days of delivery and point at what is wrong. If your service includes revisions, we reshape it at no charge. If it is a first-draft service with no revisions included, we will still fix a genuine error on our part — a name spelled wrong, a detail you gave us that we got backwards, a tone you specified that we missed — free of charge, because that is a mistake rather than a change of mind.

If after that it is still not usable, we refund you in full. We would rather lose the fee than have you stand up at a funeral with words you do not believe in.

4. If we miss your deadline

If we deliver after the date you gave us and the delay is ours, you get a full refund and you keep the writing. We do not ask you to return it or argue about whether you used it.

This does not apply where the delay was caused by a late or incomplete information form, by an email address that bounced, or by a change of brief after work began. In those cases we will still do everything we can to meet the date, and we will tell you straight away if we cannot.

5. Circumstances change

Funerals get postponed. Families change their minds about who speaks. Someone else offers to write it. If your plans change before delivery, tell us — we will either hold the work open at no extra cost until your new date, or refund you under section 2. We do not treat a postponed funeral as a cancellation.

6. How to ask

Email Team@bereavementwriting.com with your reference number and what has happened. We answer within one working day. Approved refunds go back to the card or account you paid from, and usually appear within 5 to 10 working days depending on your bank.

7. Your legal rights

Nothing on this page reduces the rights the law gives you. Because every piece is written to your own specification, the usual 14-day cancellation right for distance purchases does not apply once work has begun with your agreement — but your right to work carried out with reasonable care and skill, and to a remedy where it is not, remains in full. Read this page alongside our Terms of Service.